Case Study: Redcat Racing boosts order accuracy and fulfillment efficiency with Descartes OzLink and NetSuite

Redcat Racing Driving Omnichannel Expansion with Descartes OzLink & NetSuite

Redcat Racing, a Phoenix-based manufacturer of remote-controlled vehicles, was struggling to keep pace with rapid omnichannel growth across Amazon, 2,000+ dealers and hobby shops, and its own ecommerce site. Manual, paper-based order fulfilment and shipping processes across two distribution centers were causing errors, slower fulfilment, and rising costs. To address this, Redcat Racing turned to Descartes OzLink™ for NetSuite.

Descartes implemented a fully integrated solution with NetSuite to automate order management, barcode scanning, shipping, and warehouse processes across channels. The result was an 80% improvement in order accuracy, faster fulfilment cycles, lower warehouse and shipping costs, and better customer satisfaction. Redcat Racing also said the combined Descartes and NetSuite solution helped them scale their omnichannel strategy and double revenue.

Redcat Racing

Dan Sloan

Chief Operating Officer