Case Study: Old Dominion Freight Line boosts customer responsiveness with Descartes Routing & Scheduling

Old Dominion Boosts Customer Responsiveness While Optimizing Existing Resources

Old Dominion Freight Line, a leading inter-regional U.S. LTL carrier, needed a better way to manage real-time communication, routing, and resource utilization across its fleet and service centers while meeting rising customer expectations for on-time service and status visibility. To address this challenge, Old Dominion turned to Descartes and its Routing & Scheduling™ solution to improve customer responsiveness, optimize operations, and support growth.

Descartes implemented an enterprise-wide, Web-based routing, scheduling, and dispatch system integrated with wireless driver communication. The solution helped Old Dominion provide real-time status updates, verify truck capacity, accommodate last-minute requests, and improve route efficiency. As a result, the company expected a 10% efficiency gain within 18 months after full implementation, along with improved on-time delivery performance and stronger customer satisfaction.

Old Dominion Freight Line

David Congdon

President and Chief Operating Officer