Case Study: Ideal Supply achieves real-time delivery visibility and fuel savings with Descartes

Ideal Supply Driving Exemplary Customer Service with Descartes

Ideal Supply, a major wholesale distributor serving the electrical, industrial, and automotive industries, needed a more streamlined way to manage deliveries across a large, mostly rural service area. With more than 100 vehicles and high customer expectations for same-day delivery, the company turned to Descartes Route Planner On-demand to improve routing efficiency, gain real-time visibility into orders and fleet status, and better track driver performance.

Descartes implemented a cloud-based route planning and execution solution integrated with Ideal Supply’s ERP and ecommerce systems, adding electronic proof of delivery, automated delivery-window alerts, GPS tracking, and delivery reconciliation. As a result, Ideal Supply improved customer service, increased delivery efficiency, and reduced fuel costs by as much as 28% in some geographies while enabling faster issue resolution and more accurate delivery visibility.

Ideal Supply

Chris Moon

Director of IT