Case Study: HealthGenesis.com boosts fulfillment efficiency with Descartes OzLink for NetSuite

HealthGenesis.com Energizing Fulfillment with Descartes Ozlink™ for NetSuite

HealthGenesis.com, a distributor of nutritional supplements, was experiencing rapid growth across retail, wholesale, and global markets. As its SKU count and order volumes increased, similar-looking products, multiple sales channels, FIFO/FDA compliance requirements, and the need to onboard warehouse staff quickly created fulfillment errors, stock-outs, and inefficiencies. To support this expansion, HealthGenesis.com turned to Descartes and its OzLink™ for NetSuite solution.

Descartes implemented Descartes OzLink™ for NetSuite to integrate Magento, ChannelAdvisor, and warehouse operations directly with NetSuite, adding mobile barcode scanning and advanced shipping connectivity. The result was a more automated, accurate fulfillment process with real-time inventory updates, a 42% increase in operational performance while handling 400 orders per day, lower back orders, and annual savings of more than $37,500.

HealthGenesis.com

Albert Tietjen

Director of eCommerce