Case Study: McCombs Supply Company achieves faster ecommerce shipping and growth with Descartes ShipRush

From 150 Packages-a-Day to 150 Packages-an-Hour: Descartes ShipRush Supports Expansive Ecommerce Growth

McCombs Supply Company Inc., a Lancaster, PA-based replacement repair parts supplier serving contractors, technicians, institutions, and DIY customers, saw ecommerce order volumes rise quickly and ran into a major shipping bottleneck. Its manual, pieced-together shipping process required re-keying data to create labels and update customer records, which was slow, inefficient, and limiting growth.

McCombs Supply implemented Descartes ShipRush, the cloud-based shipping solution from Descartes, to automate order processing and label generation across its sales channels. With ShipRush, the company could quickly download order details, scan barcoded packages, and ship from any device, boosting throughput from 150 packages per day to 150 packages per hour while improving productivity and customer service.

McCombs Supply Company Inc.

Ken McCombs

President