Case Study: Ferrellgas Reduces Fleet and Service Costs with Descartes Routing and Scheduling

Ferrellgas Descartes Routes Propane Industy Leader to Success

Ferrellgas, a leading propane supplier serving more than 1 million customers across the U.S., needed to modernize a highly decentralized operation. With hundreds of retail offices using standalone systems and largely manual delivery planning, the company turned to Descartes to help improve routing, scheduling, customer administration, and operational workflow through Project Renaissance.

Descartes implemented its Routing and Scheduling solution, including Route Planner and Dispatch, integrated with Ferrellgas’ CRM system to centralize customer data, manage daily deliveries, and optimize routes in real time. The results included a 30% reduction in customer service staffing needs, an 11% reduction in fleet requirements, lower driver hours, and improved forecasting and customer service through a more efficient, technology-driven operating model.

Ferrellgas

Steve Ferro

IT Director, Application Development