Case Study: Delta Cargo achieves one-stop online cargo booking with Descartes

Delta Cargo to Deliver One-Stop Shopping to Freight Forwarders and Shippers with Descartes

Delta Cargo, a division of Delta Air Lines, needed a better way to manage online cargo bookings across U.S. and international shipments. Its booking process was fragmented across three separate systems, which made it difficult for customers to find the right portal and kept many bookings in the call center. Delta Cargo turned to Descartes, using GF-X Exchange and CargoBooker to support a more unified online booking experience.

Descartes implemented a private label cargo booking solution that integrated DeltaCargo.com with Descartes GF-X Exchange and CargoBooker, creating a single, consistent platform for bookings, shipment tracking, and rate queries. The result was one-stop shopping for freight forwarders and shippers, a single repository for data updates, and improved efficiency; Delta Cargo also reported increased online usage and set a short-term goal of processing 50% of transactions online, reducing call center reliance and lowering transaction costs.

Delta Cargo

Robin Stricklin

Manager of Marketing Communications, e-Commerce