Case Study: Crate and Barrel improves delivery visibility and efficiency with Descartes

Crate and Barrel made the decision to deploy Descartes’ on-demand route planning and visibility solution

Crate and Barrel, the housewares and furniture retailer, needed a better way to manage its growing home delivery operation. Its manual routing process was inefficient, and dispatchers had little visibility into deliveries on the road, making it difficult to keep customers informed and hold third-party delivery providers accountable. The company turned to Descartes’ On-Demand Routing and Visibility solution to support its expanding network of stores and delivery markets.

Descartes implemented a hosted SaaS routing and visibility platform that gave Crate and Barrel real-time access to delivery status, improved route optimization, and stronger reporting capabilities. The result was fewer trucks handling more deliveries, delivery windows narrowed from four hours to two, and about 80% of delivery volume managed through Descartes. Crate and Barrel also achieved 98% driver compliance with schedules and routes, improving customer service and enabling faster post-delivery surveys and ongoing operational improvements.

Crate and Barrel

Pat Gottmann

Home Delivery Manager