Case Study: Covenant Transport Solutions achieves real-time freight visibility and higher productivity with Descartes MacroPoint

Covenant Transport Solutions Real-time Freight Visibility Drives Customer Satisfaction

Covenant Transport Solutions, the asset-based 3PL broker division of Covenant Transport, needed a scalable way to provide customers with real-time shipment location and ETA updates while supporting aggressive revenue growth. The team relied heavily on manual check calls and load-status tracking, which slowed productivity and made it difficult to keep up with rising customer expectations for freight visibility.

Using Descartes MacroPoint, Covenant Transport Solutions gained real-time freight visibility, automated load tracking, event notifications, and predictive ETAs. With Descartes, the company improved customer service, reduced manual tracking costs, increased brokerage and carrier productivity, and allowed drivers to stay focused on the road instead of constant check calls.

Covenant Transport Solutions

George Yates

Director of Brokerage Operations