Case Study: BlueGrace Logistics Achieves Real-Time Freight Visibility with Descartes MacroPoint

BlueGrace Logistics Setting Sights on Real-time Freight Visibility for Expedited Loads

BlueGrace Logistics, a Tampa-based full-service 3PL, needed a better way to provide real-time visibility for its new expedited freight division as it rapidly grew and took on time-sensitive shipments with tight pickup, delivery, and update requirements. To meet customer expectations for 24/7 tracking and frequent status updates, the company turned to Descartes and its MacroPoint freight visibility platform.

Descartes MacroPoint, integrated with BlueGrace’s MercuryGate TMS, gave BlueGrace and its carrier network real-time shipment location and status updates across its expedited loads. The solution helped BlueGrace eliminate most manual check calls, support 95% carrier adoption, and keep service levels strong, with only 3 late loads out of 3,800 in 2017 while handling about 4,000 expedited shipments annually.

BlueGrace Logistics

Shawn Leonard

Head of Expedited Freight