Case Study: Atlantic-Pacific Express achieves real-time freight visibility with Descartes MacroPoint

Achieving Real-time Visibility into Expedited Freight with Descartes MacroPoint™

Atlantic-Pacific Express, one of the largest freight brokers in the Southeast, needed a better way to provide real-time shipment visibility for its time-sensitive expedited freight. As customer expectations for more up-to-date tracking increased, its manual track-and-trace process and frequent check calls to carriers and drivers were no longer efficient enough to support 24x7 operations.

Using Descartes MacroPoint™, Atlantic-Pacific Express implemented cloud-based, automated load tracking integrated with its TMS to provide real-time location data and automated shipment notifications. The Descartes solution reduced check calls, improved driver safety, and increased productivity by 65% to 75% with more time available for higher-value work, while also lowering costs, improving operations, and enhancing customer satisfaction.

Atlantic-Pacific Express

Justin Scrivner

General Manager