Case Study: A Customs Brokerage boosts volume and efficiency with Descartes

A Customs Brokerage - Customer Case Study

A Customs Brokerage (ACB) is a high-volume 3PL, NVOCC, and international freight forwarder that was growing quickly but struggling with a fragmented mix of technology systems. As business expanded, staff had to switch between multiple tools and record-keeping methods to track and clear shipments, leading to inefficiencies, higher IT maintenance costs, and limited visibility. ACB turned to Descartes for a more integrated logistics platform.

Descartes implemented OneView™ Forwarder Enterprise and OneView™ CHB to help ACB manage freight forwarding, customs brokerage, security filing, and accounting from a single system. With Descartes, ACB reported a 25% increase in volume, 15% productivity gains and labor savings, improved visibility and reporting accuracy, and stronger compliance and operational efficiency. The new platform also supported ACB’s growth, including expansion from a 25,000 sq ft warehouse to 50,000 sq ft.

A Customs Brokerage

Gabriel Rodriguez

President