Case Study: TMX Finance® Family of Companies achieves faster response times to critical outages with Derdack Enterprise Alert

TMX Finance® Family of Companies speeds critical outage response with Derdack Enterprise Alert

TMX Finance Family of Companies needed to ensure its IT teams could be reached quickly at all hours to address critical outages. The challenge was to reliably notify the right personnel regardless of time or location and to have the capability for remote issue remediation. They turned to the vendor Derdack for a solution.

Derdack implemented its Enterprise Alert platform to provide targeted, multi-modal notifications. This solution offered enhanced on-call scheduling and ensured alert delivery, while a smart phone app enabled teams to resolve issues remotely. As a result, TMX Finance achieved faster response times to critical IT incidents, solving their notification challenges entirely according to their monitoring engineer.