Case Study: TMX Finance Family of Companies achieves faster response times to critical outages with Derdack Enterprise Alert

TMX Finance Family of Companies - Customer Case Study

TMX Finance Family of Companies, a financial services provider operating more than 1,200 stores across 18 states, needed a faster way to reach response teams 24/7, automate incident handling while still allowing manual escalations, and support remote remediation of IT issues. The company used Derdack’s Enterprise Alert alongside SCOM and SCSM to improve how critical alerts were distributed based on priority.

With Derdack Enterprise Alert, TMX Finance automated incident notifications from SCOM/SCSM using alert policies, while also enabling help desk staff to manually trigger emergency callouts by changing incident priority in SCSM. The solution delivered multi-channel notifications by email, text, voice, and app push, improved on-call scheduling, and enabled remote issue resolution through mobile app remote actions—helping TMX resolve critical outages faster and notify the right people at any time.

TMX Finance Family of Companies

Pete Williams

Enterprise Monitoring Engineer