Case Study: StorTech achieves faster SLA response and better alert management with Derdack Enterprise Alert

StorTech - Customer Case Study

StorTech, a South African data center and managed services provider, needed a better way to manage the thousands of alerts generated by its monitoring tools while meeting strict SLA targets. Working with Derdack, it selected Enterprise Alert® as a universal alerting and notification system to integrate with platforms including Microsoft SCOM, IBM Tivoli Netcool, EMC DPA, and Oracle Enterprise Manager.

Derdack implemented Enterprise Alert® at the center of StorTech’s technical infrastructure to filter and prioritize incidents, send notifications via SMS and other channels, track delivery, and escalate unresolved issues automatically. The result was faster, more agile response times, higher customer service levels, and greater business continuity, including a 100% success rate in meeting response-time targets for managed services clients and significant reduction in unnecessary alerts and manual effort.

StorTech

Jean Muller

Managed Services: Principle Consultant