Case Study: Sonda achieves faster SLA response and improved service availability with Derdack Enterprise Alert

Sonda - Customer Case Study

Sonda, a leading data center provider in Costa Rica, needed a more reliable way to meet SLA commitments and alert IT engineers to critical incidents after basic email notifications proved too unreliable. Derdack addressed this challenge with Enterprise Alert®, helping Sonda strengthen its incident notification workflow and improve service availability for its customers.

Derdack deployed Enterprise Alert® tightly integrated with HP OpenView and Sonda’s service desk, enabling intelligent filtering, prioritization, SMS alerts, and return-acknowledgement workflows for 20 on-call engineers. The solution went live in just two weeks and helped Sonda respond faster to critical issues, improve transparency in incident handling, and proactively prevent downtime, while enhancing customer service and the overall value of its data center offering.

Sonda

Eduardo Sandoval

Managing Director