Case Study: Sonda achieves reliable IT alerting and improved service delivery with Derdack Enterprise Alert

Sonda boosts IT alerting and SLA service with Derdack

The customer, Sonda in Costa Rica, faced challenges in meeting its SLA commitments due to a reliance on email notifications and sought to enhance its notification workflow functionality for HP Openview. To address this, Sonda partnered with the vendor Derdack and implemented its Enterprise Alert product.

By deploying Derdack's Enterprise Alert, Sonda was able to deliver reliable alerts to its IT engineers and integrate with HP Openview. This solution allowed Sonda to add significant value to its data center offering, which was crucial for attracting new business and increasing satisfaction and loyalty for existing customers. Derdack helped Sonda improve customer service, enhance its service offering, and maintain high levels of service availability.

Sonda