Case Study: SolarWinds improves critical alert delivery and escalation with Derdack Enterprise Alert

SolarWinds reduces outage times with Derdack mobile alerting

SolarWinds faced the challenge that critical system alerts sent via email were often missed, leading to unresolved incidents and potential system outages. To ensure alerts were received and acted upon, they turned to the vendor Derdack and its product Enterprise Alert for a more reliable notification solution.

The solution implemented by Derdack integrated Enterprise Alert with SolarWinds to route alerts through a central platform, using mobile push notifications, SMS, voice calls, and email to guarantee they reached the right staff. By employing Derdack's escalation chains and on-call scheduling, alerts were acknowledged faster and unresolved issues were escalated automatically, which drastically reduced system outage times for SolarWinds.

SolarWinds