Case Study: Site24x7 achieves mobile alerting and escalation for critical incidents with Derdack Enterprise Alert

Site 24x7 sets up mobile alerting in minutes with Derdack

The customer, Site 24x7, a hybrid server and performance monitor, needed to ensure its users would never miss a critical alert. They partnered with vendor Derdack to implement its Enterprise Alert product for reliable mobile notifications, tracking, and escalation of incidents.

Derdack implemented a solution using a REST API webhook integration to forward alerts from Site 24x7 into the Enterprise Alert platform. This enabled on-duty staff to receive, acknowledge, and resolve critical alerts directly from their smartphones, with features like persistent notifications, escalation chains, and ad-hoc collaboration. The solution ensured that critical server uptime and performance alerts would always be attended to, no matter where team members were located.

Site 24x7