Case Study: REHAU Group improves IT incident response with Derdack Enterprise Alert

REHAU Group improves IT response time with Derdack

The REHAU Group, a supplier to the automotive industry, faced the challenge of ensuring fast and reliable IT failure notifications for its critical systems. To improve its response times, the company turned to vendor Derdack and its product Enterprise Alert® for a solution.

Derdack implemented its notification system to provide two-way alerting on critical incidents and to integrate with REHAU's existing HP Openview and Microsoft System Center. This solution from Derdack optimized the alerting process, significantly improved response time, and effectively guaranteed the company's service level agreements (SLAs).

REHAU Group