Case Study: RasGas Company Limited achieves mobile real-time alerting and faster incident response with Derdack Enterprise Alert

RasGas Company Limited speeds critical alert response with Derdack’s 4-channel mobile notifications

RasGas Company Limited needed a reliable way to ensure its on-call IT and engineering staff were promptly notified of critical system failures monitored by Prometheus, especially when teams were mobile or in the field. The challenge was to speed up response times and free up operational resources by getting real-time alerts directly to the right people. To address this, they turned to vendor Derdack and its product, Enterprise Alert.

The solution implemented by Derdack involved integrating Enterprise Alert with the existing Prometheus Alert Manager via a REST API. This enabled RasGas to push alerts to staff via mobile app push, SMS, and voice calls, with features like acknowledgement tracking, escalation for unresponsive alerts, and on-call scheduling. As a result, teams could instantly manage and respond to critical issues from anywhere, significantly speeding up their response times and ensuring problems were handled before it was too late.

RasGas Company Limited