Case Study: PRTG achieves tracked mobile alerting and faster escalation with Derdack Enterprise Alert

PRTG reduces alert response delays with Derdack’s tracked escalations

The customer PRTG, a network monitoring software provider, faced a challenge where its alerts lacked tracking and guaranteed response, risking prolonged system outages. They partnered with the vendor Derdack, utilizing its Enterprise Alert product to ensure critical notifications were received and acted upon.

Derdack implemented Enterprise Alert to integrate with PRTG's monitoring system via email and REST API. The solution provided reliable, multi-channel alerting with on-call scheduling and escalation policies, ensuring alerts were acknowledged and resolved. This drastically reduced system outage times by routing network alerts directly to the responsible administrators and escalating unacknowledged alerts to other team members or managers.

PRTG