Case Study: Principality Building Society improves critical incident alerting with Derdack Enterprise Alert

Principality Building Society boosts critical incident response with Derdack for the 20% most critical alerts

Principality Building Society needed to be aware of critical IT incidents occurring during out-of-office hours and required that incident notifications be delivered to the correct on-call personnel. To meet this challenge, they implemented Derdack's Enterprise Alert for targeted alert notifications and integrated it with their Microsoft System Center.

The solution from Derdack provided guaranteed delivery of critical incident alerts, ensuring IT on-call personnel were aware of issues in real-time. This integration resulted in a measurable response improvement for the organization's 20% most critical incidents.

Principality Building Society