Case Study: NinjaRMM achieves faster critical alert response with Derdack Enterprise Alert

NinjaRMM gets critical alerts to on-call staff in real time with Derdack

NinjaRMM, a provider of endpoint management software, needed a more reliable method for ensuring critical IT alerts were addressed immediately, especially outside business hours. Their existing email and API notifications risked being missed, posing a threat during data breaches or system failures. To solve this, they turned to Derdack and its Enterprise Alert mobile notification system.

Derdack implemented a solution where NinjaRMM alerts are forwarded via REST API to Enterprise Alert, which then delivers persistent, escalating notifications via push, SMS, and voice to on-call staff. This ensured critical alarms like a print spooler failure were acknowledged and owned quickly, moving issues beyond the dashboard. The result was faster identification and resolution of threats, reducing system downtime and associated costs for NinjaRMM's operations.

NinjaRMM