Case Study: Nexio achieves faster SLA response and ISO-compliant incident tracking with Derdack

Nexio cuts incident response by 30 minutes with Derdack

The customer Nexio, a South African company, required a flexible and robust IT alerting solution to integrate with their existing systems like SolarWinds and BMC Helix. Their challenge was to establish a fully trackable and auditable process for ISO compliance while ensuring reliable support. The vendor Derdack provided its solution to address these needs.

By implementing Derdack's solution, Nexio achieved a 30-minute faster response time per incident and gained the ability to trigger parallel processes. This resulted in a 100% success rate in meeting SLA response time targets for their Managed Services clients and led to higher customer satisfaction. Derdack enabled a reliable, auditable backbone for their support operations.

Nexio