Case Study: New Relic achieves mobile alerting and escalation with Derdack Enterprise Alert

New Relic routes critical alerts in 5 minutes with Derdack

The customer New Relic needed to enhance its alert notification capabilities beyond basic email, which lacked acknowledgement tracking, on-call scheduling, and escalation paths. To address this, they integrated with Derdack's Enterprise Alert solution to gain more robust and mobile-friendly alerting.

Derdack implemented Enterprise Alert, which connects via a Webhook to New Relic. This provides centralized alert filtering and delivers notifications via multiple channels including SMS, push, and voice calls. The solution ensures critical alerts reach the right person through automated escalations based on on-call schedules, putting actionable alert management directly into the hands of team members via a mobile app.

New Relic