Case Study: Nagios achieves mobile alerting and incident escalation with Derdack Enterprise Alert

Nagios enables 24/7 mobile alerting and escalation with Derdack

The customer Nagios was seeking to move from a 24/7 staffed NOC to an on-call team model. Their challenges included the need for reliable after-hours and holiday alerting, reducing nighttime alert noise for on-call staff, and requiring a clear "who's on call" dashboard. To address this, they turned to the vendor Derdack and its Enterprise Alert software.

Derdack implemented its Enterprise Alert solution to add reliable mobile alerting and on-call scheduling to the Nagios system. The solution provided automated notifications via voice, text, IM, push, and email with real-time tracking and escalations. This integration enabled app-enabled remote incident remediation and enriched alerts with data from other sources. The results included faster response and resolution times, effective noise filtering, and a streamlined, codeless integration that was easy to implement.

Nagios