Case Study: Manage Engine OpManager achieves mobile alerting and escalation with Derdack Enterprise Alert

Manage Engine OpManager enables instant mobile alerting with Derdack

The customer, a company using Manage Engine OpManager for network management, needed to ensure that its operational and network teams would never miss critical alerts. They partnered with the vendor Derdack to implement its Enterprise Alert service for reliable mobile notifications and escalation.

Derdack integrated Enterprise Alert with OpManager via its REST API, enabling mobile push, email, SMS, and voice alerts for any critical incidents. This solution provided persistent notifications, on-call scheduling, and escalation chains, ensuring all alerts were acknowledged and resolved promptly by the right staff members, no matter their location.

Manage Engine OpManager