Case Study: KAS BANK N.V. reduces incident alerting noise with Derdack Enterprise Alert

KAS BANK N.V. cuts night-shift standby calls with Derdack

The customer, KAS BANK N.V., needed to automate its incident alerting process during out-of-business hours. The bank required a reliable, multi-modal alerting system with tracking and escalations that could integrate with its existing System Center ITSM stack. The vendor, Derdack, addressed this challenge with its Enterprise Alert solution.

By implementing Derdack's solution, KAS BANK N.V. significantly reduced alerting noise and saw a drastic drop in the amount of standby calls required during night shifts. This led to reduced costs for engineers on 24/7 shifts due to fewer incident assignments. Derdack also provided the bank with centralized incident alerting and improved duty scheduling and management.

KAS BANK N.V.