Case Study: KAS BANK automates incident alerting and reduces standby costs with Derdack Enterprise Alert

KAS BANK N.V. - Customer Case Study

KAS BANK N.V., a European specialist in securities safekeeping, administration, and high-end risk and reporting services, needed a more efficient way to manage incident notifications across its 24/7 operations. Using Derdack’s Enterprise Alert as part of its Microsoft System Center ITSM stack, the bank sought to automate alerting, reduce standby costs for engineers, and improve multi-channel incident escalation.

Derdack implemented Enterprise Alert to automatically pick up critical incidents from SCOM via SCSM, then notify the right on-call engineers through voice, text, and email with tracking and escalations. The solution reduced alerting noise, cut unnecessary after-hours calls, streamlined duty scheduling, and centralized incident alerting across monitoring systems, helping KAS BANK significantly reduce standby-call volume during night shifts.

KAS BANK N.V.

Willem van der Poel

SCSM, SCOM & Orchestrator Engineer