Case Study: JitBit achieves mobile alerting and escalation with Derdack Enterprise Alert

JitBit routes ticket alerts in minutes with Derdack

JitBit, a provider of a cloud-based ticketing system for call centers and helpdesks, needed a reliable method to ensure critical alerts from their system were promptly received and addressed by the right on-call staff, preventing important tickets from being lost in a crowded inbox.

Derdack implemented its Enterprise Alert solution, which integrated with JitBit via a REST API to forward ticket data. This provided mobile alerting with push, SMS, and voice notifications, on-call scheduling, and tiered escalations to guarantee a response. The solution ensured that JitBit alerts were instantly delivered to and could be managed from anywhere on mobile devices, significantly improving response times for critical issues.

JitBit