Case Study: Indiana University achieves faster IT incident response with Derdack Enterprise Alert

Indiana University boosts IT uptime and faster incident response with Derdack

Indiana University needed a reliable method to alert IT staff about critical incidents after business hours and ensure swift response to maintain IT system uptime. The university required this system to integrate with their existing Microsoft System Center Operations Manager (SCOM). To address this challenge, they turned to Derdack and its product Enterprise Alert.

Derdack implemented Enterprise Alert to automate alert notifications from SCOM to key personnel across multiple channels, including mobile devices. This solution enabled IT staff to receive and respond to time-sensitive alerts from anywhere, leading to faster incident remediation. The university achieved higher IT system uptime and increased staff productivity through app-enabled automation, with staff reporting reduced stress and greater peace of mind when away from their desks.

Indiana University