Case Study: Imtech ICT achieves faster incident response and SLA compliance with Derdack Enterprise Alert

Imtech ICT cuts incident response time with Derdack and never misses a single incident

Imtech ICT, a Netherlands-based IT services provider, needed to improve its 24/7 network operations center (NOC) to meet service level agreements. Their challenge was ensuring reliable and tracked alert notifications to on-call engineers outside business hours, as their previous SMS system lacked delivery confirmation and escalation capabilities. To address this, they selected Derdack's Enterprise Alert notification hub.

Derdack's solution integrated with Imtech's monitoring systems to intelligently filter alerts and send prioritized SMS notifications with mandatory acknowledgment. The system provided real-time tracking and automated escalations if responses were delayed. This resulted in a faster mean-time-to-respond, guaranteed no missed incidents, and helped Imtech reliably meet its SLAs. The scalable Derdack platform also lowered the total cost of ownership and became a key part of Imtech's critical infrastructure.

Imtech ICT