Case Study: HPE ITSM & BSM Software achieves faster incident response with Derdack Enterprise Alert

HPE ITSM & BSM Software improves incident response by 50%+ with Derdack

HPE ITSM & BSM Software faced challenges with slow, unreliable, and manual communication of critical IT incidents, which often relied on "fire-and-forget" emails and required staff to be at a computer console. This process introduced significant latencies and risked disastrous response times. To address this, they partnered with vendor Derdack to implement its Enterprise Alert solution.

Derdack's solution provided automated, targeted mobile notifications via voice, SMS, and a multi-platform app, ensuring the right on-call personnel were reliably reached. The implementation resulted in a measurable impact, including a more than 50% improvement in response time and MTTR, and up to 66% IT HR cost savings by enabling standby teams to replace a permanently staffed NOC.

HPE ITSM & BSM Software