Case Study: HIS-IZZ Hospitals improves critical alert response with Derdack Enterprise Alert

HIS-IZZ Hospitals - Customer Case Study

HIS-IZZ Hospitals, a network of four hospitals in Brussels, needed a better way to manage critical alerts across multiple monitoring systems. Its legacy pager-based process was limited by short messages, required staff to interpret codes and floor maps, and could not integrate with its upgraded VoIP environment. Derdack’s Enterprise Alert® was selected as a modern, future-proof notification solution.

Derdack implemented a centralized notification hub that connected the hospitals’ fire and monitoring systems, translated alert emails into clear SMS messages, and used staff availability calendars to route notifications to the right teams 24x7. With reciprocal backup between two servers, HIS-IZZ Hospitals improved resilience, reduced maintenance and monitoring costs, eliminated the need for pagers and mobile phones, and reduced mean time to respond to critical incidents, helping protect patient care.

HIS-IZZ Hospitals

Brocken

Prevention Advisor