Case Study: Grafana achieves mobile alerting and escalation with Derdack Enterprise Alert

Grafana gets critical alerts in the palm of its hand with Derdack in just a few clicks

Grafana, a multi-platform open source analytics and interactive visualization software, needed to ensure its users' critical alerts were received, acknowledged, and resolved reliably. To address this challenge, Grafana integrated with Derdack's Enterprise Alert to enhance its mobile notification and alerting capabilities for operational teams.

The solution implemented by Derdack involved establishing a REST API integration via a webhook, which forwarded Grafana incidents to the Enterprise Alert platform. This provided teams with persistent mobile notifications, escalation chains for unacknowledged alerts, and ad-hoc collaboration tools, ensuring no critical alert goes unattended. The result was a robust mobile alerting system where staff can acknowledge and take ownership of incidents from anywhere, significantly improving response times and resolution rates for monitored applications and servers.

Grafana