Case Study: Gift of Hope boosts mission-critical IT uptime with Derdack Enterprise Alert

Gift of Hope reduces unexpected downtime with Derdack's 2-way ServiceNow alerting

Gift of Hope Organ & Tissue Donor Network needed a robust alerting solution with full audit trails to ensure the uptime of their mission-critical IT systems. They required a flexible system that could meet granular alerting needs and integrate with ServiceNow. To address this challenge, they turned to Derdack and its Enterprise Alert platform.

Derdack implemented its Enterprise Alert solution with a two-way ServiceNow integration, automating mobile access to critical notifications. This eliminated human latency from the alerting process, reducing unexpected IT downtimes. The vendor provided a flexible and auditable incident alerting architecture, which also allowed Gift of Hope to adapt the system for additional, non-IT use scenarios.

Gift of Hope Organ & Tissue Donor Network