Case Study: Gift of Hope achieves faster, reliable mission-critical IT alerting with Derdack Enterprise Alert

Gift of Hope Organ & Tissue Donor Network - Customer Case Study

Gift of Hope Organ & Tissue Donor Network, a non-profit organ procurement organization serving Illinois and northwest Indiana, needed a more robust way to alert IT teams about critical P1 incidents. The organization wanted a flexible alerting solution with audit trails, proof of delivery and acknowledgement, and seamless integration with ServiceNow to help engineers respond within minutes and keep mission-critical systems always on.

Derdack’s Enterprise Alert® was implemented as the central IT alerting platform, providing 2-way ServiceNow integration, automated notifications by push, text, and voice, and duty-schedule-based routing to ensure the right on-call staff were reached 24/7. With Derdack, Gift of Hope minimized downtime and IT service interruptions, improved SLA adherence, and gained auditable, reliable incident alerting that may also be extended to other departments in the future.

Gift of Hope Organ & Tissue Donor Network

David Young

IT Operations