Case Study: Dynatrace achieves mobile alerting and faster incident response with Derdack Enterprise Alert

Dynatrace closes incident loops in 2 steps with Derdack

Dynatrace, an application performance management software company, needed to ensure its on-call teams were instantly notified of critical problems detected in its systems. To address this challenge, they implemented Derdack's Enterprise Alert to enable mobile alerting with tracking and escalation capabilities.

The solution from Derdack integrated with the Dynatrace Problems REST API to automatically poll for problems and deliver them directly to team members' smartphones. This allowed on-call staff to be instantly alerted, annotate problems, and close them directly from their mobile devices no matter their location. The integration ensured that problems closed in Dynatrace were also automatically resolved within Enterprise Alert, streamlining the incident management process.

Dynatrace