Case Study: Daimler AG achieves proactive IT alerting and reliable forklift dispatch with Derdack Enterprise Alert

Daimler AG - Customer Case Study

Daimler AG, Mercedes-Benz in Gaggenau, Germany needed a software solution to alert its on-call service to faults in Windows Server operations and to replace an existing job-dispatch process for forklift drivers. Derdack’s Enterprise Alert® was chosen as the flexible solution that could support SMS-based alerting through multiple interfaces.

Derdack implemented Enterprise Alert® with GSM modems for independent, reliable notification, including a redundant setup for forklift dispatching and server monitoring. The result was more proactive IT service and dependable job alerts for forklift drivers, with the system’s flexibility and scalability leading other Daimler IT teams to adopt it as well.

Daimler AG

Thilo Gibs

IT Operations Truck (ITI/OT)