Case Study: ConnectWise achieves mobile alerting and faster ticket response with Derdack Enterprise Alert

ConnectWise integrates mobile ticket alerting in 17 setup steps with Derdack

The customer, ConnectWise, utilized a monitoring and ticketing system but faced the challenge of ensuring technicians were immediately notified of new critical issues when they were not actively watching their email or at the service desk.

The vendor, Derdack, implemented its Enterprise Alert solution, which integrates with the ConnectWise Manage REST API. This solution delivers instant mobile notifications via push, SMS, or call for new service desk tickets, enabling technicians to acknowledge alerts, update ticket statuses, and add notes directly from their smartphones. This ensures critical issues are addressed immediately, no matter a technician's location.

ConnectWise