Case Study: Chicago Public Schools improves IT service availability with Derdack Enterprise Alert

Chicago Public Schools - Customer Case Study

Chicago Public Schools, one of the largest school districts in the United States, needed a more reliable way to alert IT teams about critical incidents across its Microsoft SCOM monitoring environment. The district wanted to reduce false positives, improve precision in alerting, and notify engineers through multiple channels, including support for different teams in the field and after hours.

Derdack implemented Enterprise Alert with deep, two-way integration to SCOM and Active Directory, enabling alert filtering, granular alert policies, schedule-based routing, and multi-channel notifications. As a result, Chicago Public Schools improved alert reliability, reduced time-to-resolution, and increased IT uptime and service availability for teachers and administrators.

Chicago Public Schools

David Young

Senior Infrastructure Architect