Case Study: Checkmk achieves mobile alerting and escalation with Derdack Enterprise Alert

Checkmk enables 2-way alerting with Derdack in version 2.0 and 9.0

The customer, Checkmk, needed to move from a 24/7 staffed NOC to an on-call model and required a reliable system for alerting personnel after hours and on holidays. They also needed to reduce alert noise, manage on-call schedules, and enable mobile remediation. To address this, Checkmk turned to vendor Derdack and implemented their EnterpriseAlert software.

Derdack's solution provided Checkmk with mobile alert notifications via push, text, voice, and email, complete with real-time tracking and escalations. The integration added on-call scheduling with a dynamic dashboard and enabled app-based remote troubleshooting and remedial actions. This provided Checkmk with faster response times, reduced alert fatigue through noise filtering, and a codeless, out-of-the-box integration that was quick to implement.

Checkmk