Case Study: Checkly achieves mobile alerting and escalation for critical incidents with Derdack Enterprise Alert

Checkly routes alerts anywhere with Derdack in 8 integration steps

Checkly, a provider of API and synthetic monitoring solutions, faced the challenge of ensuring its critical alerts would be reliably delivered and acted upon by on-call staff, preventing any outages from going unattended. To address this, they turned to vendor Derdack and its product, Enterprise Alert, to add a layer of targeted mobile notifications with escalation.

Derdack implemented its Enterprise Alert SaaS solution to integrate with Checkly via a webhook, intercepting alerts and forwarding them as persistent mobile notifications. The solution provided robust escalation chains to ensure no alert goes unanswered and enabled ad-hoc collaboration for resolving issues. As a result, Checkly's operational and network teams now receive reliable, actionable mobile alerts anywhere, significantly improving incident response.

Checkly