Case Study: CBR Fashion Group achieves 24/7 real-time IT incident response with Derdack

CBR Fashion Group speeds incident resolution by 60% with Derdack

The customer, CBR Fashion Group, faced a challenge ensuring the continuous availability of its mission-critical IT infrastructure. It needed to achieve faster response times to critical incidents, enable persistent mobile alert notifications for its on-call staff, and integrate with its System Center Operations Manager. To address this, they worked with vendor Derdack and implemented its Enterprise Alert product.

Derdack's solution enabled a 24/7 real-time incident response for CBR Fashion Group's IT team, allowing engineers to remediate problems from anywhere, including mobile locations. The results included a 60% faster incident resolution rate and zero missed alerts, which greatly increased on-call duty convenience and ensured continuous system availability.

CBR Fashion Group