Case Study: CBR Fashion Group achieves 60% faster incident resolution with Derdack Enterprise Alert

CBR Fashion Group - Customer Case Study

CBR Fashion Group, a German fashion retail company, needed faster response to critical IT incidents, persistent mobile alerting, true mobility for IT staff, and integration with Microsoft System Center Operations Manager (SCOM) to support its mission-critical operations. Prior to improvement, some incidents were only addressed when staff returned to the office, putting uptime and resolution SLAs at risk.

Derdack implemented Enterprise Alert to automate incident alerting and escalation, using mobile push notifications, voice calls, on-call calendars, and a native mobile app for alert handling and remote IT automation tasks. With Derdack, CBR Fashion Group achieved zero missed incident alerts, 100% SLA compliance, 60% faster incident resolution, and real-time 24/7 incident response across more IT teams.

CBR Fashion Group

Gerrit Grote

IT Infrastructure Administrator