Case Study: Canadian Pacific Railway achieves faster incident response with Derdack Enterprise Alert

Canadian Pacific Railway speeds level 1 incident callouts with Derdack

Canadian Pacific Railway needed a tool to automate its level 1 incident callouts. The company required flexibility for various organizational scenarios, strong support for workforce mobility, and integration with existing infrastructure like HPSM. To address this challenge, they turned to vendor Derdack and its product Enterprise Alert.

Derdack implemented its Enterprise Alert platform, specifically utilizing the "Emergency Callout" feature. This solution automated the callout process, empowering operations staff and eliminating time-consuming manual work. The results included a much faster response to level 1 incidents. Additionally, the future-proof architecture provided by Derdack allows for ongoing enhancements and scenario alignment.

Canadian Pacific Railway