Case Study: Canadian Pacific Railway automates incident callouts with Derdack Enterprise Alert

Canadian Pacific Railway - Customer Case Study

Canadian Pacific Railway, a historic Canadian Class I railroad, needed a faster and more effective way to manage level 1 incident callouts across multiple teams. The company wanted to automate manual notification processes, support mobile access for critical information, and integrate with existing systems; it chose Derdack’s Enterprise Alert to meet those needs.

Derdack implemented Enterprise Alert to automate incident alerting with parallel multi-channel notifications, duty scheduling, mobile push alerts, and escalation workflows, including integration with HPE Service Manager. The solution now supports 90 teams and delivers alerts to 800 field engineers, helping CP reduce manual callout work, improve responsiveness, and keep “who is on call” information current and accessible.

Canadian Pacific Railway

Ernest Pedersen

Business Analyst