Case Study: Boehringer Ingelheim achieves 99.9%+ uptime with Derdack Enterprise Alert

Boehringer Ingelheim - Customer Case Study

Boehringer Ingelheim France, part of one of the world’s top pharmaceutical companies, needed to keep critical IT systems running with 99.9% or better uptime. Their existing monitoring setup used multiple tools and one-way alerts, but it lacked visibility, flexible escalation, and support for a complex on-call schedule. Derdack was brought in to help centralize and improve notification workflows.

Derdack implemented Enterprise Alert® as a centralized notification workflow hub, connecting alerts from monitoring systems like WhatsUp to the right support staff via SMS and other channels, with two-way acknowledgement and automated escalation if needed. The solution gave Boehringer Ingelheim France real-time alert tracking, better control over resource availability, and faster resolution of incidents. The company reported rapid ROI, more proactive alert handling, and stronger ability to meet and exceed its 99.9% uptime target.

Boehringer Ingelheim

Anthony Dumais

System Administrator & Project Leader