Case Study: Boehringer Ingelheim achieves higher IT uptime with Derdack Enterprise Alert

Boehringer Ingelheim - Customer Case Study

Boehringer Ingelheim Netherlands, a pharmaceutical company with more than 300 employees in the Netherlands, needed a reliable way to notify its IT team when server or UPS issues occurred. Without a notification workflow, faults could interrupt critical business services and delay response times, especially over weekends. Derdack’s Enterprise Alert® was selected to help address this risk.

Derdack implemented Enterprise Alert® to monitor server and UPS events and send SMS alerts to on-call support staff, with automatic escalation if messages were not acknowledged within 60 seconds. The solution helped Boehringer Ingelheim respond faster, improve systems uptime by an estimated 1%, and avoid more than $0.5m in lost staff productivity. The company said the product more than paid for itself after just two faults were fixed.

Boehringer Ingelheim

Jasper Zwarts

IT Network Engineer